Frequently asked questions

Follow the instructions and link in your Parkovato confirmation email. Call us if you need help. The booking system provides the change and cancellation conditions. How to change or cancel a booking.

Please book online so the system can check the price, parking availability and shuttle capacity. Call +420 776 488 558 if you need help with the form or choosing a time.How to book, step by step

The time may be fully booked or there may not be enough shuttle seats for your group. The booking system will offer the nearest available options.

Update the vehicle or registration number using the link in your confirmation email. If you cannot update it beforehand, tell the staff when you arrive.

You will receive an email confirmation with your dates, price, assigned parking address, contact details and a link to change or cancel your booking. Before arrival, we also send a reminder email with practical instructions.

Installation is not required. Complete your booking in the browser and receive confirmation by email. If you prefer, use our free Parkovato app for iPhone, iPad or Android; App Store and Google Play links are below.

Parkovato checks the price, parking availability and shuttle seats for your entire group. Use the embedded form on our homepage or open booking directly in Parkovato.

Complete the online booking and check its confirmation first. Opening a map or sending an enquiry does not reserve parking or shuttle seats. If the email is missing, check spam and call us.

Cancellation before your scheduled arrival is free. Use the link in your confirmation. Changing dates requires checking the new price and parking and shuttle availability. How to change or cancel a booking.

Check the correct mailbox, spam and the person who made the booking. Without a number, prepare the dates, name, email used and registration, then call +420 776 488 558. Do not automatically book again. How to find your confirmation.

It is the airport you fly FROM on your return to Prague, not Prague as your arrival airport. If your airport is missing from the list, you can type its name into the field manually.

No online payment. Pay in cash on arrival in CZK or EUR. You will see the total price before confirming your booking.

You receive a receipt when paying. For an invoice, provide company billing details before it is issued, preferably in the booking notes. Prices include VAT.

Pay the extra parking charge when you return to your car, in cash in CZK or EUR. Confirm the exact amount for your changed dates with staff.

Open the price list or enter your dates in Parkovato. The arrival date selects the tariff; both arrival and return calendar days count. VAT and the standard return shuttle are included.

Extra calendar days, oversized luggage and any car wash or servicing agreed in advance are charged separately. Check the current price list for surcharges and agree the scope and price of additional services before arrival.

Yes, you can pay in euros or Czech crowns (CZK), in cash on arrival. Bring the amount shown in your booking confirmation. Cards and Polish złoty are not accepted. No online deposit is required.

The public code SLEVA2026 gives a CZK 100 discount. The code sent after parking gives CZK 100 off your next visit and is valid for 12 months. Both types also apply to bookings through nonstopparking.cz and are entered in the online booking summary. Only one code can be used per booking; discounts cannot be combined. There are no additional restrictions on stay length, price or dates.

If you forgot to enter your code when booking, staff can add the discount afterwards. We can look up or replace a code lost after a previous stay. If a code does not work, call +420 776 488 558; do not cancel your original booking or create another one to claim a discount.

At both car parks, pay on arrival in cash in CZK or EUR. We do not accept cards, online payments or bank transfers. If you receive a payment request or a warning that your booking will be cancelled for non-payment, call +420 776 488 558 before paying so staff can verify the specific booking and request.

Pay the extra parking charge when you return to your car, in cash in CZK or EUR. Confirm the exact amount for your changed dates with staff.

If you collect your car early, the originally agreed price remains payable; we do not refund unused parking days. Shortening a stay already in progress is different from cancelling a booking before the planned arrival.

Yes, we operate 24/7. Arrive at your confirmed booking time, which also accounts for shuttle capacity.

Go to the address in your booking confirmation. We operate in Horoměřice and Prague–Drnovská. Always check your assigned address before travelling.

Change your arrival time using the link in your confirmation email or call +420 776 488 558. Let us know in advance so we can adjust the parking and shuttle schedule.

Arrival means reaching the car park; return means your expected return to the car. Do not substitute flight departure and landing times. Allow time for parking, boarding the shuttle and your airline’s required airport arrival time.

Horoměřice is often convenient from the D7 and north Prague; Drnovská from the D5 and Prague. Compare routes in current navigation, but always drive to the address confirmed in your booking.

The website, booking and instructions are available in Czech, English, German and Polish. The on-site team speaks Czech and English; a German or Polish website does not imply staff speaking those languages.

Your booking remains valid even if you arrive late without notifying us. The confirmed car park and price stay the same if your return date does not change. Do not create a new booking because you are late. Please still report delays as soon as possible so staff can adjust the shuttle plan.

Yes. The shuttle to the airport and back to your car is included in the parking price.

After collecting your luggage, call +420 776 488 558. If you have no checked luggage, call when you are ready to go to the pickup point. Contact us if your flight time changes or is delayed.

Call +420 776 488 558 before booking. We will arrange a suitable vehicle and check capacity for your passengers and luggage.

Departures are planned around confirmed times and passenger numbers. Operational waiting is possible. About five minutes refers to the drive, depending on traffic, rather than the whole transfer from arrival to the terminal.

Collect your luggage, then call +420 776 488 558. The driver confirms the current meeting point. See the pickup guide for the walking map; do not assume the airport bus stop is our meeting point.

Yes, child seats, including infant seats, are provided free for the shuttle. Simply request one in the booking notes and include the child’s age and size. Count children in the total passenger number. We can store your own seat for the return trip.

Arrange bulky equipment or unusually large amounts of luggage before arrival so your entire group and luggage fit. Oversized luggage is charged according to the current price list.

Our shuttle serves Prague Airport only, including Terminals 1, 2 and 3, in both directions and is included in the parking price. We do not provide transfers to the main railway station or other destinations. You may park without using the shuttle; the price stays the same.

You normally keep your keys. On request, we can store them in a safe on arrival. We do not move your car without a service agreed in advance.

This is independent outdoor parking outside the airport grounds. The car remains uncovered and you take a shuttle. For a short passenger pickup or walking access to the terminal, consider airport parking.

Both sites are fenced, lit and monitored by recorded CCTV. Recordings are retained for 30 days. Lock your car and take valuables with you; see the service terms for liability conditions.

Parking is intended for passenger cars and smaller vans. Describe a larger or unusual vehicle to the team in advance and confirm whether it can be accommodated. An ordinary booking does not confirm a special request.

Tell the team, preferably before leaving. They can help clarify the next steps and the address for roadside assistance. Technical help is not included in the basic price; damage is assessed under the circumstances and service terms. Report damage to staff as soon as you discover it, ideally before leaving, so they can document the condition and circumstances. Reports made after departure make it harder to establish where and when damage occurred. Contact the operator with your dates, booking number, description and photographs; a later report does not automatically mean a complaint will be rejected.

Each location page includes genuine photos, a map and a link to its public Google profile. Check the latest rating and review count directly there.

Electric cars can park at both car parks. We do not offer electric vehicle charging.

Report damage to staff as soon as you discover it, ideally before leaving, so they can document the condition and circumstances. Reports made after departure make it harder to establish where and when damage occurred. Contact the operator with your dates, booking number, description and photographs; a later report does not automatically mean a complaint will be rejected.

Call before arrival to agree availability, scope, estimated labour and parts costs, timing and any key handover. A note in your booking alone does not confirm the service.